Strategic Services

Advisory Services

The consultants at 911 Nurd provides expert guidance to help government agencies enhance emergency response operations, optimize dispatch systems, and ensure compliance with evolving standards.

Operational Strengths

By leveraging deep industry experience and proven methodologies, 911 Nurd helps public safety agencies operate more efficiently, respond faster, and deliver consistent, high-quality service to the communities they serve.

Functional Expertise

Our first-hand experience and in-depth knowledge of the Public Safety sector brings a wealth of information to the table. This expertise enables targeted solutions that improve operations and ensure 911 centers run efficiently and effectively.

Core Services

Key Focus Areas

Next Gen 911 Planning & Deployment

– ESInet and NGCS architecture and readiness

– GIS validation and integration (NENA i3)

– PSAP modernization, cloud migration, and vendor vetting

– NG911 RFP/RFI development and evaluation

CJIS Compliance

– Enforcing minimum security standards across all CJIS-connected systems

– Guaranteeing data availability for mission-critical 911 and law enforcement functions

– Enabling trust in inter-agency data sharing through uniform safeguards

Cybersecurity & Risk Mitigation

– Cyber assessments aligned with NENA STA-010, NIST, and CISA guidance

– PSAP vulnerability analysis and hardening strategies

– Development of cybersecurity playbooks and incident response plans

– NG911 threat modeling and tabletop exercise facilitation

Interoperability & Standards Compliance

– Crosswalking systems and documents to NENA/APCO/FCC standards

– Integration with FirstNet, CAD, public alert systems, and IoT devices

– Support for governance models, interlocal agreements, and SLA enforcement

Managed Services for Public Safety

– Microsoft 365 & Azure deployment tailored to NG911 and PSAP environments
– Endpoint security and compliance configuration
– Ongoing tenant management and Zero Trust policies aligned to CJIS and NENA standards

New Capabilities

AI Enhanced Services

AI Powered Document Intelligence

– Auto-mapping of vendor documentation to NENA i3 and FCC requirements

– Rapid compliance matrix generation and policy brief synthesis

– RFP redlining and procurement support using AI summarization

Smart Knowledge Systems

– Vector-based retrieval for internal standards, legislation, and client files

– Instant summaries of FCC dockets, NENA standards, and state policy

– Automated Q&A pipelines to assist in project research and stakeholder education

Advanced Cybersecurity Toolkits

– Custom playbook creation aligned with CISA NG911 cybersecurity guidance

– Risk assessment automation with AI-enhanced threat-to-policy mapping

– Regional SOC advisory and NG911 cyber coordination planning

PSAP AI Integration & Operator Assist

LLM-based tools for:

– Real-time transcription, translation, and language detection

– Audio classification (e.g., distress, mental health indicators)

– Text/image/video triage in next-gen call-taking

– Workflow design for AI in logging, QA/QI, and call forensic 5.

Data Informed Equity & Policy Planning

Use of AI to;

– Identify demographic and language access trends

– Model call volumes and resource allocations by community type

– Develop community impact assessments and equitable service maps

Partnership Intelligence & Eco Analysis

AI assisted mapping of;

– Vendor capabilities and track records

– Regional partnership agreements and governance structures

– Stakeholder influence and resource distribution

AI Enhanced Data Response Times

911 Nurd can show you how to incorporate the use of AI to maximize response times and help officers in the field with productivity.

Making Communities Safer With Innovative Technology!

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